Refund policy

We want you to feel confident shopping with MC Magic Beauty. Please review our return policy before placing your order.

Unopened palette returns

You may request a return within 30 days of delivery. Eligible palettes must be unopened, unused, un-swatched, and in their original packaging, with any original seals intact. An order number or proof of purchase is required. For hygiene reasons, opened, used, or swatched cosmetics are not eligible for change-of-mind returns. This does not affect claims involving defective, damaged, or incorrect products, or rights provided by applicable law.

How to request a return

Email Support@NastyboyRecords.com with your order number and the items you wish to return. Please contact us before sending anything back so we can confirm eligibility and provide return instructions. Approved returns must be shipped within 14 days of authorization to:

Nastyboy Records

PO BOX 2213

Litchfield Park Arizon 85340

Return shipping

Customers are responsible for return shipping on change-of-mind returns. Original shipping charges are nonrefundable for these returns. We recommend using a tracked shipping service. We do not charge a restocking fee. If we sent an incorrect or defective item, or your order arrived damaged, we will cover any required return shipping.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact Support@NastyboyRecords.com promptly if anything is damaged, defective, missing, or incorrect. For delivery damage or order errors, please report the issue within 7 days of delivery when possible and include your order number and clear photographs of the product and packaging. Once verified, we will arrange a replacement at no additional cost or an appropriate refund. If a replacement is unavailable, we will issue a refund. This reporting request does not limit rights provided by applicable law.

Sale items and final-sale products 

Discounted and promotional purchases follow this policy unless the product was clearly identified as “Final Sale” before checkout. Final-sale items cannot be returned for a change of mind. Damaged, defective, or incorrect items remain eligible for assistance.

Refunds

We will inspect approved returns and notify you of the outcome within 5 business days of receiving them. Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the credit. Refunds reflect the amount actually paid after discounts. If you have not received an approved refund, contact Support@NastyboyRecords.com

Purchases through Facebook and Instagram

Orders completed on our website after clicking a Facebook or Instagram ad or product listing are

Exchanges

We accept exchange requests within 30 days of delivery for palettes that are unopened, unused, unswatched, and in their original packaging, with any original seals intact. To request an exchange, email Support@NastyboyRecords.com with your order number and the palette you would like instead. Exchanges are subject to availability. Customers are responsible for return shipping and shipping of the replacement item, plus any price difference; if the replacement costs less, we will refund the difference to your original payment method. Opened or used cosmetics and items clearly marked “Final Sale” are not eligible for change-of-mind exchanges. If your item arrives damaged, defective, or incorrect, please contact us so we can arrange a replacement or appropriate refund at no additional cost. Your rights under applicable consumer protection laws remain unaffected covered by this policy.

Order Cancellations & Changes

To request a cancellation or change to your order, email Support@NastyboyRecords.com as soon as possible with your order number and requested change. We begin processing orders promptly, so cancellations and changes are not guaranteed. Once an order has been packed or shipped, we cannot cancel it or change its contents or delivery address. If we confirm your cancellation before packing or shipment, we will issue a full refund, including any shipping charges paid, to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. No cancellation fee applies. Orders that can no longer be canceled may be eligible for return under our Return & Refund Policy. Promotional and holiday-sale orders follow this same cancellation policy. Nothing in this policy limits your rights under applicable consumer protection laws.

Your consumer rights

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.